Customer Response Summit 1 – Scottsdale, AZ
Listening to your Customer
Held on November 3rd & 4th, 2010 at the Westin Kierland Resort & Spa, Scottsdale, AZ
Dr. V. A. Shiva Ayyadurai speaks about – Predicting the Future: Are You REALLY Ready to Listen?
Can a business predict its future? Yes, business can build its future course by listening to your customers now. At this summit, Dr. V. A. Shiva Ayyadurai presented how social media and email has changed the world for customers, giving them avenues to communicate their opinion about a business and how tools such as EchoMail Business Intelligence(R) can help set their future course by listening to what customers are writing in emails, blogs, twitter, facebook etc.